Horst schulze, cofounder of luxury hotel chain the ritzcarlton, discusses why a focus on customer service is paramount for businesses. Former ritzcarlton president horst schulze on the travel. The ritzcarlton is arguably one of the most recognizable brands in the world. Horst schulze is a unique and outstanding former president of ritz carlton. Horst schulze is a highly sought after keynote speaker for numerous global businesses and organizations. As founding president and coo of ritzcarlton, horst schulze.
Ritzcarlton founder horst schulze on creating a gold standard. Fresh faith, fresh power, and you were made for more. Horst schulze, cofounder of luxury hotel chain the ritzcarlton. After resigning over a decade ago, shulze took the weekend off and then announced to his family, im going to do it one more time. From the age of four, he knew he wanted to be in the hotel business. Former ritz carlton president horst schulze talks about. Horst schulze talks about his book, excellence wins and explains why. Dean merrill is the author and coauthor of 46 books, including sinners in the. This book is a mustread for every manager, executive, and anyone who. Horst schulze shares the 7 steps that create excellence from his personal experiences in building the ritz carlton hotel group and his christian values. Former ritzcarlton president horst schulze on the travel industry. Lessons in customer service from the ritzcarltons horst.
If there were ever an unlikely person to make waves in the hotel industry, it would have been horst schulze. A nononsense guide to becoming the best in a world of compromise. Horst schulze, cofounder and former president of the ritzcarlton hotel company and author of new book excellence wins, joins squawk alley to discuss his new book as well. That following monday he began looking for an office. Horst schulze was the cofounder of the ritzcarlton hotel group and is currently the founder and ceo of capella hotel group. Jim collins, author of good to great, coauthor of built to last. Most everyone knows horst schulze as the man who defined the luxury hotel experience through his long tenure as president of the ritz carlton hotels. Dean merrill is the author and coauthor of 46 books, including sinners in the hands of an angry church and three other jim cymbala titles.
Ritzcarltongrunder horst schulze schaffte es vom tellerwascher zum millionar. Lessons in customer service from the ritzcarltons horst schulze. Schulze s professional life began more than 65 years ago as a servers assistant in a german resort town. The man who cofounded the ritzcarlton company had as unlikely of a journey as youll find considering his upbringing. It was under his leadership that the ritz carlton hotel company became the. Ritzcarlton company cofounder horst schulze on how ritzcarlton. Industry luminaries regard horst schulze as the leading hotelier in the world, but his. A legend and leader in the hotel world, horst schulze s teachings and vision have reshaped the concepts of service and hospitality across industries.